Cultural Safety in Client Service

Service Description

Best for: Customer service teams, public-facing roles, and organizations engaging Indigenous, immigrant, or underserved communities. This training goes beyond diversity awareness to teach cultural safety — the practice of creating environments where clients from all backgrounds feel respected, understood, and safe. Using Indigenous, Latina, and trauma-informed perspectives, participants learn how to avoid service pitfalls, address unconscious bias, and build genuine trust. Key Outcomes:     •    Apply cultural safety principles in client interactions     •    Recognize and address unconscious bias     •    Strengthen trust and reputation with diverse communities